Overview
Close the loop after missed calls with automated SMS and transcribed voicemails.
Problem
Missed calls and voicemails go unanswered; manual callbacks waste agent time.
Solution
PulseGate triggers templated SMS after missed calls, attaches secure links to transcripts/media, and routes replies into the inbox.
How it works
Connect your voice provider webhooks; on missed call, send a courtesy SMS with a link to schedule or reply. Ingest voicemail, transcribe, and include a short link for context.
Who is this for
Sales Ops
Support
Expected outcomes
- Higher callback rates with context
- Reduced voicemail backlogs
Key metrics
Callback within 24h
Baseline
32 %
Target
55 %
Voicemail backlog
Baseline
180 messages
Target
40 messages
Gallery
Downloads & templates
Case studies
AutoCare lifts callbacks 70%
Automated SMS + transcript link sped up responses.
Automotive Service SMB NA
Security impact
- Phone numbers, voicemail transcript links · PII: yes (contact & content)
Compliance
- GDPR
- CTIA/TCPA (opt-out)
Availability & next steps
Starter
Team
Enterprise