Overview
Run scheduled delivery and configurable reminder sequences with steps, timing, templates, channels, recipient state, escalation metadata, and stop conditions.
Problem
Recurring business reminders need durable scheduling and state rather than one-off application timers.
Solution
Use MessageSchedules, ReminderSequences, ReminderSequenceSteps, RecipientSequenceStates, and background dispatch workers.
How it works
Source applications can drive business state while PulseGate manages when each configured reminder step becomes eligible for communication and records its progress.
Who is this for
Workflow Administrator
Communications Administrator
Expected outcomes
- Durable reminder timing and recipient state
- Reusable multi-step communication sequences across business workflows
Key metrics
Security impact
- Scheduled message timing, recipient sequence state, templates, channels and escalation metadata · PII: yes where recipients, messaging identities, message content, consent, media, or external identity mappings contain personal data
Compliance
- Consent/preferences, quiet hours, routing, templates, approvals, and workspace permissions govern delivery
Availability & next steps
Team
Enterprise