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Velaxe
AccessGuard — Authentication, Customer Identity, Consent, Notifications & App Authorization | Velaxe

AccessGuard

Connect case/problem human-work orchestration

Bind a compatible case-and-problem provider and synchronize AccessGuard onboarding/review work.

15 min Advanced Identity Administrator, Service Operations Administrator Updated Aug 23, 2026
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Overview

Bind a compatible case-and-problem provider and synchronize AccessGuard onboarding/review work.

Prerequisites

None.

Permissions required

configure connections.manage

Steps (4)

Estimated: 15 min
  1. 1

    Probe the provider

    Identity Administrator 4 min Back to top

    Open the Case & Problem Work Orchestration role and select an installed provider satisfying the required case/work/problem capabilities.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Bind the connection

    Identity Administrator 3 min Back to top

    Create the provider binding and Bridge configuration used by the AccessGuard sync worker.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Generate review work

    Identity Administrator 4 min Back to top

    Use normal AccessGuard onboarding, approval, KYC, risk or phone-verification flows to create relevant synchronization jobs/events.

    Tips

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    Validation

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    Success criteria

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  4. 4

    Work the case with source context

    Service Operations Administrator 4 min Back to top

    Use the provider case/work UI with AccessGuard ContextResolver and authorized source actions while AccessGuard keeps identity state authoritative.

    Tips

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    Validation

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    Success criteria

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About this guide

AccessGuard centralizes workspace authentication and customer identity. External websites can use the signed Bridge v2 proxy and JavaScript SDK for registration, login, verification, recovery, token refresh, profile management, protected media, and notification inbox operations.

Inside the workspace, AccessGuard owns users, sessions, verified identities, customer profiles, communication preferences and consent, approval state, KYC documents, risk flags, notification state, audience segments, application operation grants, delegation policies, and trusted context actions. Canonical capabilities are available through Handler and RCP, with selected operations available through Bridge v2.

Configured providers handle downstream delivery and human work: email, SMS, WhatsApp, voice, push, and case/problem operations can be delegated while AccessGuard preserves the identity, authorization, provenance, and customer-policy record.