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Apply communication preferences and consent before customer messaging | AccessGuard

AccessGuard

Apply communication preferences and consent before customer messaging

Manage the communication catalogue, per-profile channel preferences, do-not-contact/paused state, purpose consent, lawful-basis/evidence data, and consent lifecycle.

Overview

Manage the communication catalogue, per-profile channel preferences, do-not-contact/paused state, purpose consent, lawful-basis/evidence data, and consent lifecycle.

Problem

A delivery channel being technically available does not mean every customer message is permitted or preferred.

Solution

Use AccessGuard communication state as the policy gate before notification delivery and publish preference/consent changes for downstream consumers.

How it works

AccessGuard stores preferred channels/locales, channel enablement, consent status/evidence/expiry and uses communication authorization logic before external delivery.

Who is this for

Compliance Operator Messaging Administrator Application Engineer

Expected outcomes

  • Consistent communication decisions across applications
  • Auditable customer preference and consent evidence

Key metrics

No KPIs declared.

Security impact

  • Communication preferences, consent evidence, purpose/channel identifiers, timestamps, source and audit metadata · PII: yes

Compliance

  • Purpose/channel catalogue, consent lifecycle, source evidence, authorization policy and change events

Availability & next steps

Pro Enterprise