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ActionDesk — Team Tasks & Reminders for Tickets, Chats & Automations | Velaxe

ActionDesk

Collect approvals on critical tasks

Add one or more approvers, record decisions, and enforce blockers before proceed.

9 min Beginner Finance, Team Lead, QA Updated Oct 3, 2025
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Overview

Add one or more approvers, record decisions, and enforce blockers before proceed.

Prerequisites

None.

Permissions required

tasks:update

Steps (3)

Estimated: 9 min
  1. 1

    Enable approvals on a task

    Owner 3 min Back to top

    Open the task → **Approvals** → Add approvers. Choose **Block completion until approved**.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Notify approvers

    System 1 min Back to top

    Approvers receive inbox + Slack notifications with Approve/Reject buttons.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Record decision & proceed

    Approver 2 min Back to top

    Once approved, the task unblocks; rejection leaves a comment and keeps status.

    Tips

    —

    Validation

    —

    Success criteria

    • Audit log shows approver, timestamp, and decision note.

About this guide

ActionDesk is the hub for follow-ups across your workspace. Convert chats, tickets, calls, payments, and automations into clear tasks with owners, priorities, due dates, and checklists. Every task links back to its source—so teammates have context without switching tabs.

Work the queue in list, Kanban, calendar, or timeline views. Snooze, set reminders, request approvals, or escalate with SLAs. Integrations with Google/Outlook Calendar, Slack/Teams, email, and webhooks keep people on track. FlowForge actions can create, update, and close tasks to blend automation with human steps.

Metrics flow to InsightLake with Prometheus-friendly counters for on-time completion, breach rates, throughput, and workload balance.