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ActionDesk — Team Tasks & Reminders for Tickets, Chats & Automations | Velaxe

ActionDesk

Sync tasks with Google/Outlook Calendar

Put due dates on your calendar and block focus time automatically.

15 min Beginner Agent, Manager Updated Oct 3, 2025
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Overview

Put due dates on your calendar and block focus time automatically.

Prerequisites

None.

Permissions required

integrations:configure calendar:write

Steps (3)

Estimated: 15 min
  1. 1

    Connect your calendar

    User 3 min Back to top

    Profile → Integrations → **Google Calendar** or **Outlook 365** → Connect.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Choose sync rules

    User 5 min Back to top

    Sync **all tasks with due dates** or only specific queues/tags. Enable **Focus blocks** for P0/P1 tasks.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Test & verify

    User 3 min Back to top

    Create a test task due today; verify it appears on your calendar within a minute.

    Tips

    —

    Validation

    —

    Success criteria

    • Editing the calendar event updates the task due time (two-way).

About this guide

ActionDesk is the hub for follow-ups across your workspace. Convert chats, tickets, calls, payments, and automations into clear tasks with owners, priorities, due dates, and checklists. Every task links back to its source—so teammates have context without switching tabs.

Work the queue in list, Kanban, calendar, or timeline views. Snooze, set reminders, request approvals, or escalate with SLAs. Integrations with Google/Outlook Calendar, Slack/Teams, email, and webhooks keep people on track. FlowForge actions can create, update, and close tasks to blend automation with human steps.

Metrics flow to InsightLake with Prometheus-friendly counters for on-time completion, breach rates, throughput, and workload balance.