Velaxe
Channels — Team & Project Messaging with Threads, Files, and Guardrails | Velaxe

Channels

Set up channel analytics dashboards

Track volume, engagement, response time, thread depth, and policy hits.

9 min Beginner Leads, Admin, Execs Updated Aug 2, 2025
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Overview

Track volume, engagement, response time, thread depth, and policy hits.

Prerequisites

None.

Permissions required

Analytics.view Channels.read

Steps (3)

Estimated: 9 min
  1. 1

    Enable the board

    Lead 3 min Back to top

    Open **InsightLake → Boards → Channels** and add your key channels.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Set goals & digests

    Lead 3 min Back to top

    Add goals (e.g., median reply < 2h) and schedule weekly digests.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Drill into threads

    Lead 3 min Back to top

    Click a tile to view underlying conversations (access-aware). Export CSV if needed.

    Tips

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    Validation

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    Success criteria

    • Board populates with last 30 days and sends first digest.

About this guide

Channels keeps work visible and searchable. Use public or private rooms, keep side conversations contained in threads, and attach files through File-Vault with previews and expiring links. Pin a living Canvas to each channel for runbooks or briefs.

With one click, convert an important thread into an Agent Desk ticket, route tasks into ActionDesk, and log every key moment to Chronicle. Moderation, DLP, retention and legal hold are workspace-level guardrails. Optional AI summaries help teams catch up quickly.