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Channels — Team & Project Messaging with Threads, Files, and Guardrails | Velaxe

Channels

Automate channel triage with FlowForge

Trigger on keywords, reactions, or thread length and route to the right team or queue.

14 min Intermediate Ops Lead, Project Managers Updated Aug 2, 2025
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Overview

Trigger on keywords, reactions, or thread length and route to the right team or queue.

Prerequisites

None.

Permissions required

Flows.create Channels.read

Steps (3)

Estimated: 14 min
  1. 1

    Start from a recipe

    Ops Lead 4 min Back to top

    Open **FlowForge → Recipes → Channel triage**. Select source channels.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Add rules & actions

    Ops Lead 6 min Back to top

    Match on keywords/regex or thread length > N. Actions: tag, reply with a template, or create ActionDesk task.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Test & monitor

    Ops Lead 4 min Back to top

    Run a test message; verify the run log and outputs. Enable the flow.

    Tips

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    Validation

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    Success criteria

    • First live trigger executes within seconds; no misroutes in pilot.

About this guide

Channels keeps work visible and searchable. Use public or private rooms, keep side conversations contained in threads, and attach files through File-Vault with previews and expiring links. Pin a living Canvas to each channel for runbooks or briefs.

With one click, convert an important thread into an Agent Desk ticket, route tasks into ActionDesk, and log every key moment to Chronicle. Moderation, DLP, retention and legal hold are workspace-level guardrails. Optional AI summaries help teams catch up quickly.