Overview
Create a living doc beside the conversation and add smart blocks.
Prerequisites
None.
Permissions required
Steps (3)
-
1
Create from template
Channel header → **Pin Canvas → From Template**. Pick “Runbook” or “Project Brief”.
Tips
—
Validation
—
Success criteria
—
-
2
Assign roles & add smart blocks
Set editors/commenters. Insert **Ticket List** or **Task List** blocks to surface work items.
Tips
—
Validation
—
Success criteria
—
-
3
Publish or share externally (optional)
Toggle external share per policy. Export to PDF for stakeholders.
Tips
—
Validation
—
Success criteria
- “Open Canvas” button visible in header; content populates smart blocks.
About this guide
Channels keeps work visible and searchable. Use public or private rooms, keep side conversations contained in threads, and attach files through File-Vault with previews and expiring links. Pin a living Canvas to each channel for runbooks or briefs.
With one click, convert an important thread into an Agent Desk ticket, route tasks into ActionDesk, and log every key moment to Chronicle. Moderation, DLP, retention and legal hold are workspace-level guardrails. Optional AI summaries help teams catch up quickly.