Velaxe
Chat Core — Orchestration Engine for Sessions, Routing, Handoff & Governed AI | Velaxe

Chat Core

Set cost controls, budgets, and fallbacks for models

Cap spend per brand/queue, set fallbacks, and alert on anomalies.

17 min Beginner Finance Ops, Platform Lead Updated Oct 3, 2025
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Overview

Cap spend per brand/queue, set fallbacks, and alert on anomalies.

Prerequisites

None.

Permissions required

billing:configure bots:configure

Steps (3)

Estimated: 17 min
  1. 1

    Create budgets

    Finance Ops 6 min Back to top

    Cost Board → Budgets. Set monthly caps per brand and per queue.

    Tips

    —

    Validation

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    Success criteria

    —

  2. 2

    Configure fallbacks

    Platform 6 min Back to top

    For each model, choose a cheaper fallback and a rules-only mode if budget exceeded.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Alerts & anomaly detection

    Finance Ops 5 min Back to top

    Enable alerts for spend spikes and token anomalies in InsightLake.

    Tips

    —

    Validation

    —

    Success criteria

    • No session hard-fails; graceful degradation in place.

About this guide

Chat Core decides what happens next in any live conversation. It stitches identity across channels, maintains durable sessions, detects intent and sentiment, calls tools and knowledge bases, and chooses between automated replies or human handoff with clear SLAs. Operators get routing/skills rules, cost & safety guardrails, experiments, and an orchestration trace for explainability.

Tightly integrated with PulseGate for transport, LiveConnect for real-time inbox, Agent Desk for tickets, FlowForge for automation, Chronicle for audit-ready timelines, and InsightLake for analytics—so you can ship omnichannel support that scales safely.