Velaxe
Chat Core — Orchestration Engine for Sessions, Routing, Handoff & Governed AI | Velaxe

Chat Core

Connect WhatsApp & SMS via PulseGate

Authenticate transport, map numbers/senders, and test delivery receipts.

16 min Beginner Telephony Admin, Support Ops Updated Oct 3, 2025
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Overview

Authenticate transport, map numbers/senders, and test delivery receipts.

Prerequisites

None.

Permissions required

channels:connect

Steps (3)

Estimated: 16 min
  1. 1

    Add provider credentials

    Telephony 5 min Back to top

    Settings → Integrations → PulseGate. Add Twilio SID/Token or WhatsApp Business credentials.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Map senders

    Support Ops 5 min Back to top

    Associate phone numbers/senders to brands and default queues.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Send test & verify DLR

    Support Ops 6 min Back to top

    Send a test message and verify delivery receipts and inbound routing.

    Tips

    —

    Validation

    —

    Success criteria

    • Inbound messages appear in LiveConnect with correct brand/queue.

About this guide

Chat Core decides what happens next in any live conversation. It stitches identity across channels, maintains durable sessions, detects intent and sentiment, calls tools and knowledge bases, and chooses between automated replies or human handoff with clear SLAs. Operators get routing/skills rules, cost & safety guardrails, experiments, and an orchestration trace for explainability.

Tightly integrated with PulseGate for transport, LiveConnect for real-time inbox, Agent Desk for tickets, FlowForge for automation, Chronicle for audit-ready timelines, and InsightLake for analytics—so you can ship omnichannel support that scales safely.