PulseGate (Messaging Gateway) — Integration

Overview

Transport abstraction for SMS/OTT. Chat Core uses PulseGate to send/receive messages, normalize receipts, and guarantee delivery semantics across Twilio, Meta WhatsApp, Messenger/IG, Telegram, and more.

Capabilities

• Unified send API for sms/whatsapp/messenger/telegram

• Inbound webhook normalization to MessageEnvelope

• Delivery receipts → chat.message.* state updates

• Rate-limit aware retries, DLQ + replay

• Attachment handling via signed links (no PII blobs)

1. 1

   Step 1

   In Settings → Connections, connect your messaging providers inside PulseGate (e.g., Twilio, WhatsApp Cloud).

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2. 2

   Step 2

   Enable the workspace link between Chat Core and PulseGate in Settings → Integrations → PulseGate.

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3. 3

   Step 3

   Map brands/senders to queues (e.g., WhatsApp number → Sales queue).

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4. 4

   Step 4

   Optionally configure canary routing and quiet hours.

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5. 5

   Step 5

   Send a test message from Chat Core; confirm receipts flow back to the session.

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Limitations

• Channel features vary by provider/geo (e.g., templates on WhatsApp).

• Throughput subject to upstream vendor rate limits; retries are queued.

FAQs

Pricing