Shopify — Integration

Overview

Use Shopify as a data actor in the decision pipeline: look up orders, shipments, and customer entitlements to enable self-serve or provide agents with context.

Capabilities

• Order/fulfillment lookup and status cards

• Entitlement checks (plan, warranty, return window)

• Webhooks for post-purchase events to continue flows

• Multi-store support with per-brand routing

1. 1

   Step 1

   Create a private or custom app in Shopify; grant read_orders, read_customers scopes.

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2. 2

   Step 2

   In Chat Core → Connections, add Shopify credentials and select stores.

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3. 3

   Step 3

   Add an **Enricher** node for order lookup (by email, phone, or order #).

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4. 4

   Step 4

   Render returned status as a reply card or macro suggestion.

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Limitations

• API rate limits apply; heavy lookups are queued and cached.

• Sensitive PII is redacted in logs; agents see masked values as configured.

FAQs

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