Slack — Integration

Overview

Notify channels on handoff requests, SLA risks, and experiment changes. Use slash commands to fetch session status and acknowledge ownership.

Capabilities

• Rich alert blocks with session links and actions

• Slash commands: /chat status, /chat claim, /chat route

• DM notifications for personal assignments

• Noise control with de-duplication & burst throttling

1. 1

   Step 1

   Connect Slack from Settings → Integrations → Slack.

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2. 2

   Step 2

   Select default channels and enable slash commands.

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3. 3

   Step 3

   Map routing rules (priority/team) to channels.

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4. 4

   Step 4

   Send a test alert to verify formatting and actions.

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Limitations

• Workspace admin approval may be required for scopes.

• API quotas apply during spikes; messages are batched.

FAQs

Pricing