Overview
Encrypt transcripts, virus-scan files, and redact sensitive fields while preserving agent access with signed URLs.
Problem
Attachments and transcripts spread across tools complicate audits and risk exposure of PII or malware.
Solution
Chat Core stores logs in encrypted archives, sends files to SecureStore for scanning and signed delivery, and applies DLP masks in UI and exports.
How it works
Enable SecureStore; set redaction patterns; restrict attachment access by role; export transcripts with masked PII for compliance/DSARs.
Who is this for
Compliance
Security
Support Operations
Expected outcomes
- Safer handling of customer files & data
- Faster audit & DSAR responses
Key metrics
DSAR fulfillment time
Baseline
20 days
Target
5 days
Malware incidents from uploads
Baseline
3 count/quarter
Target
0 count/quarter
Gallery
Downloads & templates
Case studies
Fintech passes SOC2 with cleaner logs
Automated redaction and signed URLs simplified evidence collection.
Fintech Mid-market NA
Security impact
- Transcripts, attachments (scanned), redacted fields · PII: yes (masked/exportable)
Compliance
- GDPR (DSAR/export, retention)
- SOC2 (security, confidentiality)
- HIPAA add-on (for covered entities)
Availability & next steps
Business
Enterprise