Overview
Detect language, translate safely, and use locale-aware templates and agents when needed.
Problem
Small teams can’t staff every language and rely on copy-paste translation that loses context and auditability.
Solution
Chat Core auto-translates messages with policy safeguards, keeps originals for audit, and routes by language to skilled agents when required.
How it works
Enable translation in Guardrails Center; add locale templates; set language-based routing; keep “original + translated” shadows in the session log.
Who is this for
Global Support
Localization Lead
Expected outcomes
- 24/7 multilingual coverage without hiring sprees
- Auditable translations with originals retained
Key metrics
Languages covered
Baseline
2 count
Target
10 count
Translation-induced misroutes
Baseline
6 %
Target
1 %
Gallery
Downloads & templates
Case studies
TravelTech adds 9 languages in a week
Automation provided baseline coverage with targeted handoffs.
Travel Mid-market EU
Security impact
- Text content (translated & original) · PII: possible
Compliance
- GDPR (international transfers & residency options)
Availability & next steps
Team
Business
Enterprise