Velaxe
Chronicle — Timeline Core for 360° Activity Streams | Velaxe

Chronicle

Embed Mini‑Chronicle in Agent Desk

Show the right‑rail timeline card inside tickets to give agents instant context.

10 min Beginner Support Admin, Supervisor Updated Aug 2, 2025
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Overview

Show the right‑rail timeline card inside tickets to give agents instant context.

Prerequisites

None.

Permissions required

apps:configure timeline:view

Steps (3)

Estimated: 10 min
  1. 1

    Enable the sidebar widget

    Support Admin 3 min Back to top

    Agent Desk → Settings → Widgets → toggle **Mini‑Chronicle**.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Choose context fields

    Supervisor 4 min Back to top

    Pick attributes to show (plan, MRR, sentiment, last payment). Save.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Verify deep links

    Supervisor 3 min Back to top

    Open a ticket → right rail → **Open in Chronicle** should land on the same subject.

    Tips

    —

    Validation

    —

    Success criteria

    • Sidebar renders within 300ms; deep link preserves filters.

About this guide

Chronicle unifies interaction history across your workspace into a single, filterable timeline. See emails, chats, calls, ticket updates, tasks, files, and payment events side-by-side with workflow breadcrumbs. Use fast search and saved filters to find exactly what changed, when, and why. AI summarizes recent activity into crisp bullets so agents and managers get up to speed instantly.

Chronicle ingests from Velaxe apps (Agent Desk, LiveConnect, PulseGate, VoiceLink, ActionDesk, PayStream, SecureStore, FlowForge) and select external systems (email, meetings, CRM, ticketing). Data is normalized and retained per policy with RBAC, redaction, and audit logs.

Pin pivotal moments, compare subject timelines, export scoped views, and open linked items in their source apps—all from the same pane.