Overview
Authorize Google Workspace or Microsoft 365 so emails thread into timelines.
Prerequisites
- Admin rights for Google Workspace and/or Microsoft 365
Permissions required
Steps (3)
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1
Choose your provider
Settings → Chronicle → **Email**. Pick **Google Workspace** or **Microsoft 365** and click **Connect**.
Tips
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Validation
- Discovery completed; scopes are listed.
Success criteria
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2
Authorize and select mailboxes
Complete OAuth and choose which shared inboxes or user mailboxes to ingest.
Tips
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Validation
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Success criteria
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3
Map identities to contacts
Enable identity stitching: emails → Contacts. Review pending matches.
Tips
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Validation
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Success criteria
- Recent messages appear as **Email** activities on timelines.
About this guide
Chronicle unifies interaction history across your workspace into a single, filterable timeline. See emails, chats, calls, ticket updates, tasks, files, and payment events side-by-side with workflow breadcrumbs. Use fast search and saved filters to find exactly what changed, when, and why. AI summarizes recent activity into crisp bullets so agents and managers get up to speed instantly.
Chronicle ingests from Velaxe apps (Agent Desk, LiveConnect, PulseGate, VoiceLink, ActionDesk, PayStream, SecureStore, FlowForge) and select external systems (email, meetings, CRM, ticketing). Data is normalized and retained per policy with RBAC, redaction, and audit logs.
Pin pivotal moments, compare subject timelines, export scoped views, and open linked items in their source apps—all from the same pane.