Velaxe
Chronicle — Timeline Core for 360° Activity Streams | Velaxe

Chronicle

Get started: build a unified timeline

Connect core Velaxe apps, stitch identities, and view your first 360° timeline.

15 min Beginner Support Lead, Success Manager, Ops Updated Aug 2, 2025
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Chronicle unified timeline view
One scroll, every touchpoint

Overview

Connect core Velaxe apps, stitch identities, and view your first 360° timeline.

Prerequisites

  • Agent Desk and LiveConnect enabled in your workspace
  • At least one contact with recent activity

Permissions required

timeline:view connections:write

Steps (4)

Estimated: 15 min
  1. 1

    Enable internal sources

    Admin 3 min Back to top

    Settings → Chronicle → Sources. Toggle **Agent Desk**, **LiveConnect**, **VoiceLink**, **ActionDesk**, and **PayStream**.

    Tips

    —

    Validation

    • Sources show status “Active” with last event time.

    Success criteria

    —

  2. 2

    Open a subject timeline

    Support Lead 3 min Back to top

    Go to Chronicle → Search and open a **Contact** or **Ticket** with recent activity.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Apply filters & pins

    Support Lead 4 min Back to top

    Filter by channel (Email/Chat/Voice) and pin the most relevant activity to the top.

    Tips

    —

    Validation

    —

    Success criteria

    • Pinned item stays visible and timeline respects filters.
  4. 4

    Generate an AI summary

    Ops 5 min Back to top

    Click **Summarize** → “Last 30 days”. Chronicle compiles a 5–7 bullet summary.

    Tips

    —

    Validation

    —

    Success criteria

    • Summary appears with timestamp and subject context.

About this guide

Chronicle unifies interaction history across your workspace into a single, filterable timeline. See emails, chats, calls, ticket updates, tasks, files, and payment events side-by-side with workflow breadcrumbs. Use fast search and saved filters to find exactly what changed, when, and why. AI summarizes recent activity into crisp bullets so agents and managers get up to speed instantly.

Chronicle ingests from Velaxe apps (Agent Desk, LiveConnect, PulseGate, VoiceLink, ActionDesk, PayStream, SecureStore, FlowForge) and select external systems (email, meetings, CRM, ticketing). Data is normalized and retained per policy with RBAC, redaction, and audit logs.

Pin pivotal moments, compare subject timelines, export scoped views, and open linked items in their source apps—all from the same pane.