Shopify — Integration

Overview

Correlate orders, fulfillments, and refunds with customer timelines. Surface order context next to tickets and conversations.

Capabilities

• Order/fulfillment/refund webhooks to Activities

• Contact matching via email/phone + order IDs

• Product snapshots via ProductCatalog in timeline cards

• Multi-store support with per-shop rules

1. 1

   Step 1

   Create a custom app in Shopify admin and grant Admin API scopes.

   Back to top
2. 2

   Step 2

   Paste API key/secret in Chronicle and connect your shop.

   Back to top
3. 3

   Step 3

   Enable order/fulfillment/refund webhooks.

   Back to top
4. 4

   Step 4

   Verify orders appear on the Contact/Account timeline.

   Back to top

Limitations

• API rate limits apply; backfills are chunked and queued.

• Theme banners are managed by Agent Desk/Channel apps; Chronicle stores events only.

FAQs

Pricing