Zendesk — Integration

Overview

Sync Zendesk ticket events and comments into Chronicle and embed a live timeline in the Zendesk sidebar for agents.

Capabilities

• Ticket create/update/comment ingestion

• Public/private comment visibility respected

• Requester/org mapping to Contacts/Accounts

• Sidebar app widget with live timeline + deep link

1. 1

   Step 1

   Enter subdomain, email, and API token (or OAuth) to connect.

   Back to top
2. 2

   Step 2

   Install the sidebar app using the provided manifest.

   Back to top
3. 3

   Step 3

   Map fields (priority, tags, groups) and enable comment sync.

   Back to top
4. 4

   Step 4

   Open a ticket; verify timeline cards render in both apps.

   Back to top

Limitations

• Macros/triggers may override mapped fields; coordinate rules.

• Very large attachments are linked via SecureStore rather than embedded.

FAQs

Pricing