Overview
Combine PayStream events with support messages and fulfillment notes.
Problem
Chargeback handling lacks conversation context, delaying evidence collection and responses.
Solution
Chronicle merges payment events with messages, files, and delivery data for quick evidence packages.
How it works
Filter timeline by payment status, pin proof of delivery and policy responses, and export an evidence bundle for the PSP.
Who is this for
Billing Ops
Support L2
Finance
Expected outcomes
- Higher dispute win rate
- Faster evidence submission
Key metrics
Dispute win rate
Baseline
32 %
Target
55 %
Evidence prep time
Baseline
90 minutes
Target
20 minutes
Gallery
Downloads & templates
Case studies
Marketplace wins more disputes
Pinned evidence improved success rates.
Marketplace Mid-market LATAM
Security impact
- Payment metadata, receipts, delivery docs (linked) · PII: yes (billing contact)
Compliance
- GDPR
- SOC2
Availability & next steps
Business
Enterprise