Overview
Combine sentiment, unresolved issues, and payment signals into health views.
Problem
Churn signals are scattered across tools; success teams react too late.
Solution
Chronicle aggregates risk markers (negativity streaks, unresolved tickets, failed payments) and provides health views and alerts.
How it works
Segment VIP or renewal‑due accounts, review health timelines weekly, and trigger save‑motions from pinned blockers.
Who is this for
Customer Success
Revenue Operations
Expected outcomes
- Earlier interventions on at‑risk accounts
- Improved net revenue retention
Key metrics
Gross churn
Baseline
7.5 %
Target
5 %
Net revenue retention
Baseline
102 %
Target
108 %
Gallery
Downloads & templates
Case studies
B2B SaaS lifts NRR by 6 pts
Health timelines + playbooks drove saves.
Software Mid-market NA
Security impact
- Aggregated signals across conversations and payments · PII: yes (account contacts)
Compliance
- GDPR
- SOC2
Availability & next steps
Pro
Business
Enterprise