Who this comparison is for
Direct & Huddles highlights
- Structured recap + transcript redaction, auto-attached to tickets/tasks
- FlowForge triggers (missed invite, huddle ended)
Microsoft Teams highlights
- Deep Outlook/SharePoint/OneDrive ties
- Enterprise telephony bundles
Capability matrix
| Capability | Direct & Huddles | Microsoft Teams | Notes |
|---|---|---|---|
| Private chat (1:1 & groups) | Full | Full | — |
| Instant AV from chat (no calendar required) | Full | Partial | Teams meetings often run via calendar context |
| Ticket/Task handoff (native) | Native | Add-on | Agent Desk / ActionDesk vs connectors |
| Recording + transcripts + redaction | Full | Partial | Granular masks + retention windows |
| Guest lobby + scoped artifacts expiry | Full | Partial | Time-boxed access to recaps |
| PSTN join (flex regions/providers) | Native | Full | Velaxe via VoiceLink; Teams Phone available in E5/add-ons |
| QoS telemetry & guidance | Full | Partial | Per-call panel + thresholds |
| Insight metrics for DMs/Huddles | Full | Partial | Adoption, response, sentiment |
- Focus on lightweight, instant Huddles inside DMs, not full channel/meeting suite depth.
Total cost of ownership
For teams already on M365, Velaxe Direct can run alongside Teams to handle DM-first incidents and support flows with less glue code and faster, governed handoffs.
Assumptions
- Mixed stack: M365 + Velaxe Desk/Flows
Migration plan
From Teams (chat/meetings) · Adopt Velaxe Direct for private/incident use; keep Teams for large meetings as desired
-
1
Enable Direct for IT/Support DMs
-
2
Map recap export to Desk/ActionDesk
-
3
Roll out guest/PSTN & retention policy
Security
- KMS-backed encryption; export & erasure flows
- Consent prompts; region pinning for recordings
Evidence & sources
| Claim | Value | Source |
|---|---|---|
| FlowForge triggers | huddle.ended → send recap / missed invite | product_docs |
About Direct & Huddles
Direct & Huddles powers fast private collaboration. Start 1:1 or small-group DMs, then elevate to an instant Huddle with audio/video and multi-screen share. Capture live notes in a thread, share files via File-Vault, and create tasks or tickets in a tap.
With VoiceLink WebRTC and optional PSTN dial-in, Huddles are reliable anywhere. Recording and transcripts (opt-in) are encrypted and governed by workspace retention. Chronicle logs the who/when/what, while FlowForge automates recaps and ActionDesk follow-ups.
Presence, typing, reactions, and read receipts keep teams aligned—and InsightLake surfaces responsiveness, call quality, and outcomes.