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Direct & Huddles

Enable PSTN dial-in/out for Huddles with VoiceLink

Add SIP/carrier credentials, pick regions, and let guests join by phone.

15 min Intermediate IT, Admin Updated Jun 17, 2025
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Overview

Add SIP/carrier credentials, pick regions, and let guests join by phone.

Prerequisites

  • Active VoiceLink contract or carrier tokens

Permissions required

voicelink:manage huddles:start

Steps (3)

Estimated: 15 min
  1. 1

    Connect VoiceLink

    IT/Admin 6 min Back to top

    Settings → Connections → **VoiceLink** → Connect. Add SIP trunk/carrier credentials.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Choose numbers & regions

    IT 5 min Back to top

    Provision dial-in numbers, set caller ID, and pin media/recording regions for compliance.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Test a PSTN join

    Admin 4 min Back to top

    Start a Huddle and share the dial-in; verify join/DTMF works and audio is bidirectional.

    Tips

    —

    Validation

    —

    Success criteria

    • Callers connect reliably with <3s SIP setup on average.

About this guide

Direct & Huddles powers fast private collaboration. Start 1:1 or small-group DMs, then elevate to an instant Huddle with audio/video and multi-screen share. Capture live notes in a thread, share files via File-Vault, and create tasks or tickets in a tap.

With VoiceLink WebRTC and optional PSTN dial-in, Huddles are reliable anywhere. Recording and transcripts (opt-in) are encrypted and governed by workspace retention. Chronicle logs the who/when/what, while FlowForge automates recaps and ActionDesk follow-ups.

Presence, typing, reactions, and read receipts keep teams aligned—and InsightLake surfaces responsiveness, call quality, and outcomes.