Velaxe
Direct & Huddles — DMs, One-Click Audio/Video & Screenshare | Velaxe

Direct & Huddles

Troubleshoot audio/video quality in Huddles

Diagnose device, network, and firewall issues using built-in QoS telemetry.

11 min Beginner All users, IT Helpdesk Updated Jun 17, 2025
View App All Guides
QoS panel with jitter/packet loss

Overview

Diagnose device, network, and firewall issues using built-in QoS telemetry.

Prerequisites

None.

Permissions required

No special permissions.

Steps (3)

Estimated: 11 min
  1. 1

    Run device check

    User 3 min Back to top

    Settings → Audio/Video → **Run test**. Switch to a different mic/cam if input is flatlined.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Check network path

    User 4 min Back to top

    Open **QoS** panel in-Huddle. If packet loss > 5% or RTT > 250ms, prefer wired or move Wi-Fi bands.

    Tips

    • Ask IT to allowlist TURN on 3478/UDP & TCP fallbacks if screenshare fails.

    Validation

    —

    Success criteria

    —

  3. 3

    Switch region or server

    Host/IT 4 min Back to top

    Use **Change media region** if policy allows; pick the closest region to attendees.

    Tips

    —

    Validation

    —

    Success criteria

    • Jitter/packet loss drop and audio/video stabilize.

About this guide

Direct & Huddles powers fast private collaboration. Start 1:1 or small-group DMs, then elevate to an instant Huddle with audio/video and multi-screen share. Capture live notes in a thread, share files via File-Vault, and create tasks or tickets in a tap.

With VoiceLink WebRTC and optional PSTN dial-in, Huddles are reliable anywhere. Recording and transcripts (opt-in) are encrypted and governed by workspace retention. Chronicle logs the who/when/what, while FlowForge automates recaps and ActionDesk follow-ups.

Presence, typing, reactions, and read receipts keep teams aligned—and InsightLake surfaces responsiveness, call quality, and outcomes.