Overview
Spin up an instant audio/video room from a DM or channel thread; capture live notes and create tasks/tickets in one flow.
Problem
Text-only back-and-forth during incidents slows triage and adds context-switching.
Solution
Click-to-Huddle brings the right people together with screenshare, live notes, and one-tap actions to create tickets and tasks.
How it works
From the alert thread, start a Huddle, invite on-call responders, share screens, and capture decisions in the notes pane. When done, post the recap and convert to an Agent Desk ticket for tracking.
Who is this for
SRE / On-call
Support L2/L3
Engineering Leads
Expected outcomes
- Faster time-to-mitigate with less thrash
- Single source of truth (recap + ticket)
Key metrics
Mean time to acknowledge (MTTA)
Baseline
18 minutes
Target
5 minutes
Mean time to resolve (MTTR)
Baseline
120 minutes
Target
45 minutes
Gallery
Downloads & templates
Security impact
- Conversation content, shared screens, notes · PII: may include business PII if discussed; governed by workspace policy
Compliance
- SOC2
- Incident communication policy
Availability & next steps
Free
Pro
Enterprise