Overview
Route new mail, bounces, or mentions to channels with acknowledge buttons and deep links.
Problem
Important customer emails sit unread until someone checks the inbox.
Solution
MailBridge posts structured notifications to Slack channels with actions to assign, acknowledge, or jump to the thread.
How it works
Create routing rules by mailbox/label/priority. Enable de-duplication and burst control to cap noise during spikes.
Who is this for
Support Lead
Team Manager
Expected outcomes
- Faster triage
- Lower missed emails
Key metrics
Time to acknowledge
Baseline
90 minutes
Target
10 minutes
Gallery
Security impact
- Email excerpts and metadata in Slack posts · PII: business correspondence excerpts
Compliance
- GDPR
- SOC2
Availability & next steps
Free
Pro
Enterprise