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Create a flow that posts a Slack message when a high-priority ticket is created.

12 min Beginner Ops Admin, Team Lead Updated Sep 19, 2025
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Flow canvas with nodes
Trigger → Filter → Slack

Overview

Create a flow that posts a Slack message when a high-priority ticket is created.

Prerequisites

  • Slack workspace connected in Integrations
  • Agent Desk installed and receiving tickets

Permissions required

flows:write connections:read

Steps (5)

Estimated: 12 min
  1. 1

    Create a new flow

    Ops Admin 2 min Back to top

    Open FlowForge → Flows → New. Name it “P1 ticket → Slack”.

    Tips

    —

    Validation

    • Draft flow appears in the list.

    Success criteria

    —

  2. 2

    Add trigger: Ticket Created

    Ops Admin 2 min Back to top

    From the palette, drag **Agent Desk → Ticket Created** onto the canvas. Save.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Filter to P1 only

    Ops Admin 2 min Back to top

    Add **If/Else**. Condition: `ticket.priority == "P1"`.

    Tips

    • Use the payload preview to autocomplete fields.

    Validation

    —

    Success criteria

    —

  4. 4

    Post to Slack

    Team Lead 3 min Back to top

    Add **Slack → Post Message** on the true branch. Channel: #incidents. Message template includes ticket id, subject, and assignee.

    Tips

    —

    Validation

    —

    Success criteria

    —

  5. 5

    Publish to Staging and test

    Ops Admin 3 min Back to top

    Switch the flow to **Staged** and simulate with a sample P1 payload.

    Tips

    —

    Validation

    —

    Success criteria

    • Slack message appears with correct fields.

About this guide

FlowForge is a no-code/low-code automation studio for the entire Velaxe workspace. Start from events like new tickets, chat handoffs, missed calls, payment failures, file uploads, cron schedules, or signed webhooks. Add conditions, transforms, and iterators, then run actions across Agent Desk, LiveConnect, PulseGate, VoiceLink, Chronicle, ActionDesk, PayStream, SecureStore, InsightLake, ProductCatalog, and popular third‑party apps.

Designed for reliability and safety, FlowForge ships with idempotent execution, retries with backoff, rate limits, approvals for sensitive steps, environments (Dev/Staging/Prod), rollouts, and detailed run logs. Metrics are exposed via Prometheus so SREs can set SLOs and alerts.