Zendesk — Integration

Overview

Automate ticket creation, updates, macros, and internal notes from any FlowForge trigger with safe retries and reconciliation.

Capabilities

• Create/update tickets; set priority, group, assignee, tags

• Public/private comments with templates and variables

• Macro application and field reconciliation

• Bulk backfill with idempotent upserts

1. 1

   Step 1

   Generate a Zendesk API token or configure OAuth in Admin → Apps → API.

   Back to top
2. 2

   Step 2

   Add a **Zendesk** connection in FlowForge with subdomain, email, and token.

   Back to top
3. 3

   Step 3

   Drop **Zendesk: Create/Update Ticket** or **Add Comment** nodes into your flow.

   Back to top
4. 4

   Step 4

   Map fields and test with a sandbox ticket before going live.

   Back to top

Limitations

• Zendesk rate limits apply; FlowForge enforces backoff and DLQ on persistent errors.

• Large attachments are linked via SecureStore instead of raw upload.

FAQs

Pricing