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Publish a Telephony quality & outcomes board

Combine VoiceLink call quality with outcomes and sentiment.

15 min Beginner Contact Center Manager, SRE/Ops Updated Oct 1, 2025
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Overview

Combine VoiceLink call quality with outcomes and sentiment.

Prerequisites

None.

Permissions required

dashboards:write

Steps (3)

Estimated: 15 min
  1. 1

    Verify ingestion

    SRE 4 min Back to top

    VoiceLink call_legs and transcripts present; MOS and jitter measures available.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Use template

    Manager 5 min Back to top

    Dashboards → Templates → Telephony → **Publish** and set queues/teams.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Add alerts

    SRE 6 min Back to top

    Create alert when MOS_p50 < 3.6 or abandonment spikes > 20% in 30m.

    Tips

    —

    Validation

    —

    Success criteria

    • Alert triggers on synthetic degradation with one post to Slack.

About this guide

InsightLake centralizes analytics for your Velaxe workspace. Connect built-in streams from Agent Desk, LiveConnect, PulseGate, VoiceLink, FlowForge, Chronicle, ActionDesk, PayStream, SecureStore, AppBazaar, ProductCatalog, and Chat Core—plus curated external sources like GA4, Stripe, and Shopify.

Data is modeled into conformed dimensions and fact tables for predictable analysis. Publish templated dashboards in one click, build custom boards with a drag-and-drop builder or SQL, and schedule alerts and exports. Governance features include row-level security, column masking for PII, audit logs, and retention controls.

InsightLake is designed for speed and reliability with streaming ingestion, materialized views, and SLAs for load times and export delivery.