Overview
Wallboards for deliveries, reads, and error codes with anomaly alerts into Slack/Teams/PagerDuty.
Problem
Transport failures or template rejections cause silent drops in engagement; teams notice only after complaints.
Solution
InsightLake ingests message delivery receipts (DLRs) and builds per-channel success, latency, and error trees, with anomaly detection and alert routing.
How it works
Publish the Realtime Channels dashboard. Track delivery/read rates and top error codes. Enable alerts for drops >20% or spikes in rejection reasons to notify on-call.
Who is this for
Channel Operations
SRE/Ops
Marketing Ops
Expected outcomes
- Faster detection of carrier/API issues
- Higher delivery and read rates
Key metrics
MTTD for channel incidents
Baseline
60 minutes
Target
8 minutes
Delivery success rate
Baseline
93 %
Target
98 %
Gallery
Downloads & templates
Case studies
SocialRetail halves outage detection time
Anomaly alerts on read-rate drops sped mitigation.
Retail Enterprise NA
Security impact
- Message metadata (timestamps, status, error code); no message body · PII: none by default (content excluded)
Compliance
- SOC2 (monitoring & alerting)
Availability & next steps
Free
Pro
Enterprise