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Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Knowledge Base / FAQ vs Intercom Articles

Intercom Articles is tightly coupled with Intercom Messenger. Velaxe KB/FAQ embeds anywhere, adds vector retrieval + answer synthesis with citations, and supports deep governance and import/export for larger libraries.

View App All Comparisons See the widget + Intercom flow

Who this comparison is for

Teams using Intercom chat but needing stronger search Global products with multi-locale content Ops wanting independent KB governance & drift controls

Knowledge Base / FAQ highlights

  • Embeddable widget with hybrid search & locale routing
  • Optional grounded answer synthesis with citations

Intercom Articles highlights

  • Native Intercom Messenger integration & bots

Capability matrix

6 rows
Capability Knowledge Base / FAQ Intercom Articles Notes
Semantic vectors + re-ranking Full Partial Velaxe K-NN + heap re-rank
Embeddable widget (non-Intercom sites) Full Partial Intercom-first vs neutral
Locale-aware suggestions Full Full Routing by locale
Slack capture to drafts Native Via Zapier —
Answer synthesis with citations Full Partial Grounded with sources
Bulk import/export Full Partial Validation on import
  • Chat automation/bots are out-of-scope; focus is knowledge retrieval.

Total cost of ownership

If you already use Intercom, Velaxe KB/FAQ adds stronger retrieval and governance without changing your chat stack.

Assumptions

  • Chat remains on Intercom; KB moves to Velaxe
  • ≥ 1k articles across 3+ locales

Migration plan

From Intercom Articles · Export → Map → Import drafts → Embed Velaxe widget

  1. 1

    Export Articles; convert blocks to Markdown/HTML

  2. 2

    Map collections→tags & locales

  3. 3

    Publish; embed Velaxe widget in Messenger surfaces

Security

  • RBAC with AccessGuard; audit telemetry on search
  • Export/deletion supported; no card/PHI data

Evidence & sources

Claim Value Source
Widget + hybrid retrieval Locale-aware, vector-backed widget product_docs

About Knowledge Base / FAQ

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.

See the widget + Intercom flow