Velaxe
Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Knowledge Base / FAQ vs Notion

Notion excels at flexible documents and internal notes. Velaxe KB/FAQ specializes in question→answer, hybrid search, localization, governance, and embeddable widgets with analytics.

View App All Comparisons From Notion to Velaxe KB in one hour

Who this comparison is for

Startups that outgrew a Notion-based help center Support teams needing locale routing + analytics Docs teams wanting import/export and drift ops

Knowledge Base / FAQ highlights

  • Grounded answer synthesis with citations
  • Slack capture → draft; Zendesk/Intercom sidebars

Notion highlights

  • Highly flexible page database & blocks

Capability matrix

5 rows
Capability Knowledge Base / FAQ Notion Notes
FAQ model & taxonomy chips Full Partial Notion uses generic properties
Hybrid search + re-embedding Full Partial Velaxe vectors + FTS
Public help center & widget Full Partial Custom embed & routing
Bulk import/export & validation Full Partial Schema checks on import
Deflection analytics (CTR, dwell, CSAT) Full Partial Purpose-built dashboards
  • Notion remains great for internal docs; Velaxe handles public/internal FAQs & deflection.

Total cost of ownership

Switching FAQs to Velaxe reduces support repeat work and improves self-serve effectiveness while keeping Notion for internal docs.

Assumptions

  • ≥ 500 FAQs; 3+ locales; web widget live

Migration plan

From Notion · Connector export → Transform → Import drafts

  1. 1

    Export Notion database to Markdown/CSV

  2. 2

    Map properties→tags/locales; attach media

  3. 3

    Import & validate; publish and embed widget

Security

  • SOC2 controls; KMS-managed keys; RBAC

Evidence & sources

Claim Value Source
Widget + analytics Deflection & search KPIs product_docs
CTR, latency, deflection

About Knowledge Base / FAQ

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.

From Notion to Velaxe KB in one hour