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Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Enable answer synthesis on top of retrieval

Turn on optional AI-written snippets that summarize top results.

12 min Intermediate Support Lead, Admin Updated Jul 30, 2025
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Overview

Turn on optional AI-written snippets that summarize top results.

Prerequisites

None.

Permissions required

kb.manage

Steps (3)

Estimated: 12 min
  1. 1

    Enable synthesis

    Admin 3 min Back to top

    Settings → Models → toggle **Answer Synthesis** and choose max tokens.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Set guardrails

    Support Lead 5 min Back to top

    Require citations and limit to top-k retrieved articles for grounding.

    Tips

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    Validation

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    Success criteria

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  3. 3

    Measure impact

    Support Lead 4 min Back to top

    Compare deflection and time-to-answer with/without synthesis.

    Tips

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    Validation

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    Success criteria

    • Time-to-answer improves with no accuracy regressions.

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.