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Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Import spaces or pages from Confluence

Connect, map labels→tags, preview diffs, and import as drafts.

25 min Intermediate Docs Writer, Ops Updated Jul 30, 2025
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Overview

Connect, map labels→tags, preview diffs, and import as drafts.

Prerequisites

None.

Permissions required

kb.manage

Downloads & Templates

Label→Tag mapping sheet

Spec

Steps (3)

Estimated: 25 min
  1. 1

    Connect Confluence

    Ops 5 min Back to top

    Integrations → Confluence → add base URL, email, and API token.

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Choose sources & map tags

    Docs Writer 8 min Back to top

    Select spaces/pages, set label→tag rules and default locale.

    Tips

    —

    Validation

    —

    Success criteria

    —

  3. 3

    Run dry-run & import

    Docs Writer 12 min Back to top

    Preview diffs, then import to drafts. Review and publish selectively.

    Tips

    —

    Validation

    —

    Success criteria

    • Imported drafts render cleanly with assets attached.

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.