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Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Localize an article to another locale

Duplicate the source, translate content, and keep locales in sync.

20 min Intermediate Localization Lead, Docs Writer Updated Jul 30, 2025
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Overview

Duplicate the source, translate content, and keep locales in sync.

Prerequisites

  • Source article published in a base locale (e.g., en-us)

Permissions required

kb.manage

Downloads & Templates

Localization checklist

Template

Steps (3)

Estimated: 20 min
  1. 1

    Duplicate article

    Docs Writer 3 min Back to top

    Open the source article → **Duplicate** → set target locale (e.g., es-mx).

    Tips

    —

    Validation

    —

    Success criteria

    —

  2. 2

    Translate content & tags

    Localization Lead 12 min Back to top

    Translate question/answer and adjust tags to the local taxonomy if necessary.

    Tips

    • Keep product names and UI strings consistent with locale guides.

    Validation

    —

    Success criteria

    —

  3. 3

    Publish and verify search

    Docs Writer 5 min Back to top

    Publish and confirm that locale filter returns the new article.

    Tips

    —

    Validation

    —

    Success criteria

    • Article appears when locale filter is set to the target locale.

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.