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Knowledge Base / FAQ — Multi-locale Articles, Attachments & AI Search | Velaxe

Knowledge Base / FAQ

Set up roles, permissions, and audit telemetry

Grant author/editor/viewer roles and review search/latency metrics.

14 min Beginner Admin, Support Lead Updated Jul 30, 2025
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Overview

Grant author/editor/viewer roles and review search/latency metrics.

Prerequisites

None.

Permissions required

kb.manage

Steps (3)

Estimated: 14 min
  1. 1

    Assign roles

    Admin 5 min Back to top

    Use Velaxe AccessGuard to add Authors, Editors, and Viewers to the workspace.

    Tips

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    Validation

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    Success criteria

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  2. 2

    Review audit & telemetry

    Support Lead 6 min Back to top

    Open Settings → Telemetry to see search terms, CTR, and latency.

    Tips

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    Validation

    —

    Success criteria

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  3. 3

    Tighten permissions

    Admin 3 min Back to top

    Restrict draft editing to Authors/Editors; Viewers can search and read.

    Tips

    —

    Validation

    —

    Success criteria

    —

About this guide

Knowledge Base / FAQ is an enterprise-grade knowledge system for teams to author rich articles, attach images/videos/files, tag them for easy discovery, and localize content by locale. Users get instant answers via hybrid search: classic full-text (FTS) plus semantic vector retrieval with embeddings.

Editors benefit from autosave, clean Markdown/HTML authoring, tag chips, and attachment management. Ops can choose the embedding model and enable a nightly drift job that re-embeds older content as models improve—keeping search results fresh and accurate.

The app is workspace-native, so your data lives with your workspace, behind Velaxe RBAC and audit logs.