Overview
Help agents insert correct answers faster with sidebar search.
Problem
Context switching hinders agent productivity and consistency.
Solution
Sidebar apps surface locale-aware suggestions with quick insert and tracking.
How it works
Connect Zendesk or Intercom. Agents see suggestions by keywords/tags and can insert snippets or links. Attachments and previews respect RBAC.
Who is this for
Support Agent
Support Lead
Expected outcomes
- Shorter handle time
- More consistent answers
Key metrics
Avg handle time
Baseline
9 minutes
Target
6 minutes
Article reuse per ticket
Baseline
0.2 links
Target
0.8 links
Gallery
Case studies
ISP lowers AHT by 33%
Embedded suggestions streamlined repetitive responses.
Telecom Enterprise EMEA
Security impact
- Ticket context for search (non-PII by default)
Compliance
- SOC2
Availability & next steps
Pro
Enterprise