Overview
Build dashboards and alerts on top of LiveConnect events for continuous improvement.
Problem
Leaders lack a shared, real‑time view of performance and trends by channel and team.
Solution
InsightLake ingests LiveConnect events to power dashboards, trends, and anomaly alerts.
How it works
Connect datasets, import tiles for volume mix, SLAs, handoff rate, containment, and sentiment trend. Configure alerts for breaches or spikes.
Who is this for
Support Analytics
Supervisor
Expected outcomes
- Shared truth for CX performance
- Proactive fixes triggered by anomalies
Key metrics
MTTD for support incidents
Baseline
60 minutes
Target
10 minutes
SLA breach trend alerts acted
Baseline
0 %
Target
90 %
Gallery
Downloads & templates
Case studies
GamesStudio gains real‑time visibility
Alerts flagged sentiment dips tied to an outage; SLA recovered same day.
Gaming SMB APAC
Security impact
- Aggregated metrics; optional pseudonymous IDs · PII: none by default
Compliance
- SOC2 (monitoring)
Availability & next steps
Free
Team
Business
Enterprise