Who this comparison is for
OrderFlow highlights
- Unified order timeline (cart→order→ship→refund)
- Native RMAs + payment recon
Order Desk highlights
- Flexible rule automations across many endpoints
Capability matrix
| Capability | OrderFlow | Order Desk | Notes |
|---|---|---|---|
| Headless carts & checkout (HMAC) | Full | None | Order Desk is post-order |
| B2B quotes/approvals | Full | None | OrderFlow native |
| Split shipments & multi-warehouse | Full | Partial | Rules vs native split workflow |
| Returns/RMAs with refunds | Full | Partial | OrderFlow full RMA + refund posting |
| Payment reconciliation | via_integration | None | Webhook-driven in OrderFlow |
| Marketplace orders ingestion | via_integration | via_integration | OrderFlow via orderflow |
| Slack/Zendesk/Salesforce handoffs | Native | via_integration | OrderFlow native integrations |
| Analytics & exports | Full | Partial | OrderFlow hourly KPIs & datasets |
- Stacks can combine both: OrderFlow as system of record + selectively forward via rules.
Total cost of ownership
Rule engines excel at connective tissue; OrderFlow reduces custom rules by making common order ops first-class, lowering support load and manual fixes.
Assumptions
- Mixed B2C/B2B with returns volume ≥10%
- Support team measured on AHT/FCR
Migration plan
From Order Desk · Keep key rules → centralize order ops in OrderFlow
-
1
Import historical orders to seed timelines & analytics
-
2
Migrate returns & refunds to OrderFlow RMA
-
3
Retain essential pass-through rules; deprecate redundant ones
Security
- GDPR-ready exports & deletion
- RBAC for orders, quotes, shipments, returns
Evidence & sources
| Claim | Value | Source |
|---|---|---|
| Quotes→orders | Convert with preserved audit trail | product_docs |
About OrderFlow
OrderFlow is the operational heart of your store. Create and manage carts and orders, handle quotes/RFQs with approvals for B2B, and orchestrate shipments and returns. Keep teams aligned with timelines, status tracking and fast analytics rollups.
Recovery flows detect abandoned carts and trigger emails. Deep integrations connect ProductCatalog, Access Guard, Payments and ChannelBridge so OrderFlow stays in sync without storing card data. Export/import CSV or JSON, publish webhooks, and automate downstream processes with a secure Bridges layer.