Who this comparison is for
OrderFlow highlights
- Order timeline with diffs + payment & tracking events
- Returns/RMA with disposition & refund posting
ShipStation highlights
- Robust label buying & carrier management
Capability matrix
| Capability | OrderFlow | ShipStation | Notes |
|---|---|---|---|
| Carts & checkout (headless/guest/login) | Full | None | ShipStation is post-order |
| B2B quotes & approvals | Full | None | Handled upstream of shipping |
| Split/partial shipments | Full | Partial | OrderFlow orchestrates by line/qty |
| RMAs & refunds | Full | Partial | OrderFlow owns RMA workflow |
| Payment reconciliation | via_integration | None | OrderFlow listens to payment webhooks |
| Abandoned cart recovery triggers | via_integration | None | Pre-order capability |
| Carrier labels | via_integration | Full | Integrate to keep labels on timeline |
| Order analytics & exports | Full | Partial | OrderFlow has KPI rollups & datasets |
- You can use OrderFlow + a shipping tool together; OrderFlow emits shipments & labels appear on the timeline.
Total cost of ownership
Keep your labeler. Centralize order ops in OrderFlow for quotes, partials, RMAs, and recon—reducing tickets and manual handoffs.
Assumptions
- 20k orders/mo, 3 warehouses
- Support measures AHT & WISMO rate
Migration plan
From ShipStation (or similar labelers) · Connect labeler → ingest orders → enable OrderFlow ops progressively
-
1
Sync orders into OrderFlow; keep label purchasing in your tool
-
2
Adopt split shipments & RMAs with refunds
-
3
Roll out timelines to Support for faster resolutions
Security
- RBAC per route; audit logs on actions
- Encryption at rest (AES-256) & TLS in transit
Evidence & sources
| Claim | Value | Source |
|---|---|---|
| Order timeline | Diffs + events + deep links | product_docs |
About OrderFlow
OrderFlow is the operational heart of your store. Create and manage carts and orders, handle quotes/RFQs with approvals for B2B, and orchestrate shipments and returns. Keep teams aligned with timelines, status tracking and fast analytics rollups.
Recovery flows detect abandoned carts and trigger emails. Deep integrations connect ProductCatalog, Access Guard, Payments and ChannelBridge so OrderFlow stays in sync without storing card data. Export/import CSV or JSON, publish webhooks, and automate downstream processes with a secure Bridges layer.