Slack — Integration

Overview

Send real-time alerts, searchable logs, and action buttons directly into Slack channels. Map events to channels, unfurl rich context, and let users acknowledge/resolve without leaving Slack.

Capabilities

• Post alerts to channels with rich blocks (severity, assignee, runbook link)

• Slash commands: /app search, /app ack, /app status

• User-level DM notifications and batched digests

• Interactive buttons for acknowledge, assign, snooze, resolve

• Channel routing rules by priority, team, service, on-call

• Deep links back to incident detail in the app

• Smart throttling and de-duplication to prevent noise

• Enterprise Grid support (multiple workspaces)

1. 1

   Step 1

   In the app, go to Settings → Integrations → Slack and click **Connect Slack Workspace**.

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2. 2

   Step 2

   Authorize the app in Slack OAuth dialog. Ensure the requested scopes are approved.

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3. 3

   Step 3

   Back in the app, pick default channel(s) for high/medium/low alerts and save.

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4. 4

   Step 4

   Optional: Map services or tags to specific Slack channels (Routing Rules).

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5. 5

   Step 5

   Enable slash commands and mention the app in a channel to install the bot there.

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6. 6

   Step 6

   Send a test alert from the app and verify formatting, buttons, and links.

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7. 7

   Step 7

   Roll out to teams. Encourage using /app ack and /app status in incident channels.

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Limitations

• Slack free plans may limit message retention and search depth.

• Interactive components require Slack to reach your public callback URL.

• Enterprise Grid channel mirroring requires workspace-level installation per workspace.

• Rate limits: bursty incidents are throttled to protect Slack API quotas.

FAQs

Pricing