Who this comparison is for
PulseGate highlights
- One payload → many providers via routing policies
- Central 10DLC/DLT registry, opt-out handling, quiet hours
Infobip highlights
- Strong global connectivity and local compliance expertise
Capability matrix
| Capability | PulseGate | Infobip | Notes |
|---|---|---|---|
| Global provider coverage | multi-provider | single-provider | PulseGate can route to Infobip and others |
| Template & locale management (WhatsApp) | Full | Full | — |
| Inbound normalization & de-dup | Native | Partial | Unified schema across all vendors |
| Failure handling (backoff, jitter, DLQ, replay) | Native | Partial | Ops-first console vs DIY |
| Quiet hours & policy enforcement | Native | Partial | Cross-vendor enforcement |
| Observability & SLO alerts | Native | Partial | Unified dashboards across vendors |
- Feature availability varies by country and channel—verify for your destinations.
Total cost of ownership
PulseGate lowers integration and support costs when using multiple CPaaS providers. Infobip-only stacks are simpler initially but limit failover/price arbitrage without additional build.
Assumptions
- 2–3 CPaaS routes with regional preferences
Migration plan
From Infobip · Connect as Route A → normalize → add secondary routes with canary
-
1
Attach Infobip credentials, map senders/numbers
-
2
Verify inbound webhook signatures and normalization
-
3
Enable smart routing with threshold-based failover
Security
- IP allowlists where supported; HMAC validation everywhere
- Per-connector scopes and audit trails
Evidence & sources
| Claim | Value | Source |
|---|---|---|
| Routing policies | Geo/price/quality routes with canary | product_docs |
About PulseGate
PulseGate centralizes business messaging for SMS and popular OTT channels including WhatsApp, Facebook Messenger, Instagram DM, and Telegram. Connect providers like Twilio or Meta Cloud API once, then send and receive through a single, normalized interface. PulseGate tracks delivery receipts, applies rate-limit aware retries, and surfaces errors with one-click safe requeue.
Admins manage connectors, numbers/senders, WhatsApp templates, and compliance (opt-in/opt-out, quiet hours). Apps such as LiveConnect and Agent Desk consume clean events and message states without worrying about vendor quirks.
Built for reliability and scale with queues, backoff, DLQs, and health dashboards.