Overview
Add a Twilio connector, verify webhooks, and send a test message safely.
Prerequisites
- Active Twilio account with Programmable Messaging enabled
- At least one SMS-capable number (or WhatsApp-enabled number for WhatsApp flows)
Permissions required
Steps (3)
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1
Create the connector
Open Settings → Connectors → **Add Connector** → Twilio. Paste Account SID and Auth Token, then select environment (staging/production).
Tips
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Validation
- Connector shows **Healthy** after credential test.
Success criteria
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2
Configure webhooks
In Twilio Console → Messaging → Webhooks, set the **Status Callback** and **Incoming Message** URLs to the endpoints shown in PulseGate. Enable HMAC signing if available.
Tips
- Use staging URLs for non-production; switch to production URLs at cutover.
Validation
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Success criteria
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3
Send a test SMS
From PulseGate → Tools → **Send Test**. Choose the Twilio connector, enter a verified destination, and send “hello world”.
Tips
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Validation
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Success criteria
- Message transitions from queued → sent → delivered in under 60s.
About this guide
PulseGate centralizes business messaging for SMS and popular OTT channels including WhatsApp, Facebook Messenger, Instagram DM, and Telegram. Connect providers like Twilio or Meta Cloud API once, then send and receive through a single, normalized interface. PulseGate tracks delivery receipts, applies rate-limit aware retries, and surfaces errors with one-click safe requeue.
Admins manage connectors, numbers/senders, WhatsApp templates, and compliance (opt-in/opt-out, quiet hours). Apps such as LiveConnect and Agent Desk consume clean events and message states without worrying about vendor quirks.
Built for reliability and scale with queues, backoff, DLQs, and health dashboards.