Overview
Design variable templates, submit for approval, and deliver to opted-in contacts.
Prerequisites
None.
Permissions required
Downloads & Templates
Steps (3)
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1
Draft your template
Templates → WhatsApp → **New**. Add header/body/footer, placeholders like {{1}}, and select category.
Tips
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Validation
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Success criteria
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2
Submit & track approval
Submit to Meta; PulseGate polls status and surfaces rejections with reasons.
Tips
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Validation
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Success criteria
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3
Send with variables
Choose a segment or single contact; upload variables CSV or map fields; preview per recipient before sending.
Tips
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Validation
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Success criteria
- Delivery rate ≥ vendor baseline; template shows read receipts where supported.
About this guide
PulseGate centralizes business messaging for SMS and popular OTT channels including WhatsApp, Facebook Messenger, Instagram DM, and Telegram. Connect providers like Twilio or Meta Cloud API once, then send and receive through a single, normalized interface. PulseGate tracks delivery receipts, applies rate-limit aware retries, and surfaces errors with one-click safe requeue.
Admins manage connectors, numbers/senders, WhatsApp templates, and compliance (opt-in/opt-out, quiet hours). Apps such as LiveConnect and Agent Desk consume clean events and message states without worrying about vendor quirks.
Built for reliability and scale with queues, backoff, DLQs, and health dashboards.