WhatsApp Cloud API — Integration

Overview

Direct Meta WhatsApp Cloud API integration for template sends, session messages, and rich delivery/read receipts.

Capabilities

• Template sync & locale management

• Session window enforcement & policy checks

• Inbound message normalization with media handling

• Read receipts and message status mapping

• Per‑namespace routing and multiple phone numbers

1. 1

   Step 1

   Create a WhatsApp Business App in Meta for Developers and get a system user token.

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2. 2

   Step 2

   Add a phone number in WhatsApp Manager and verify Business.

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3. 3

   Step 3

   In PulseGate → Connections → **WhatsApp Cloud API**, paste App ID, App Secret, and permanent token.

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4. 4

   Step 4

   Subscribe the app to the provided webhook (verify token) in Meta dashboard.

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5. 5

   Step 5

   Sync templates and send a test message to an opted‑in number.

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Limitations

• 24‑hour session rules apply for free‑form replies.

• Templates require approval per language/category.

FAQs

Pricing