Overview
Deliver low-latency SMS/WhatsApp alerts with retries, receipts, and one-tap acks.
Problem
Email-only alerts get missed; vendor outages and rate limits cause delivery gaps in critical moments.
Solution
PulseGate fans out alerts over SMS/WhatsApp with smart routing, per-region sender pools, delivery receipts, and fallback to secondary vendors when thresholds breach.
How it works
Define incident severities → routing rules. PulseGate queues messages with backoff/jitter, tracks sent/delivered/read, and posts ack events back to your incident room and timeline.
Who is this for
SRE / Incident Commander
On-call Engineer
Support Lead
Expected outcomes
- Higher first-minute acknowledgment rate
- Resilient delivery during provider incidents
Key metrics
Ack within 1 minute
Baseline
62 %
Target
90 %
Failed deliveries (critical)
Baseline
3.5 %
Target
0.5 %
Gallery
Downloads & templates
Case studies
FinServe boosts first-minute acks by 44%
Dual-vendor SMS + WhatsApp with read receipts tightened MTTA.
Fintech Mid-market NA
Security impact
- Phone numbers, message bodies, delivery receipts · PII: yes (contact)
Compliance
- GDPR (lawful basis & DSRs)
- SOC2 controls (change & access)
Availability & next steps
Team
Enterprise