Overview
Track total messages, delivery and read state, failures, spend, queue depth, provider/channel performance, campaigns, templates, source applications, compliance indicators and operational attention.
Problem
Communication operations need a complete view across messages, providers, channels, campaigns, retries and policy rather than provider-by-provider dashboards.
Solution
Use PulseGate dashboard, Messenger, reports, activity models, metrics workers, audit logs and export jobs.
How it works
Operators move from dashboard KPIs into conversations, campaigns, failed messages, approvals, media, provider health, audit, metrics and reports using the same underlying message and operational state.
Who is this for
Communications Operations Lead
Administrator
Auditor
Expected outcomes
- Central operational visibility across messaging workflows
- Traceable metrics, audit, failure, provider and campaign state
Key metrics
Security impact
- Aggregated messaging metrics, provider/channel performance, campaign state, audit records, exports and cost data · PII: yes where recipients, messaging identities, message content, consent, media, or external identity mappings contain personal data
Compliance
- Audit/report permissions, retention controls, protected message access, and redacted logging
Availability & next steps
Starter
Team
Enterprise