Overview
Targeted SMS/WhatsApp updates with throttling, quiet hours, and audit trails.
Problem
Blanket blasts annoy customers; lack of receipts hides who actually saw updates.
Solution
PulseGate segments contacts (VIPs/regions) and sends controlled updates with receipts and per-batch throttles to avoid carrier blocks.
How it works
Upload segment or sync from CRM. Send initial + ETA + resolution templates. Receipts power analytics; opt-outs honored globally.
Who is this for
Customer Success
Comms / PR
Expected outcomes
- Lower inbound ticket spikes
- Traceable outreach with receipts
Key metrics
Incident-related tickets
Baseline
100 % vs baseline
Target
50 % vs baseline
Update reach (delivered)
Baseline
68 % of segment
Target
92 % of segment
Gallery
Downloads & templates
Case studies
CloudHost calms ticket surge
Targeted comms cut incident tickets by half.
Cloud Mid-market Global
Security impact
- Contact lists/segments, templates, receipts · PII: yes (contact)
Compliance
- GDPR / CCPA (preference management)
- Carrier policies (throttling & opt-outs)
Availability & next steps
Team
Enterprise